Frequently asked questions about Pension Margarete
Getting here, check-in and parking
When can I check in?
From 3:00 PM. If your room is ready earlier, you’re welcome to check in before then—just ask when you arrive. You can park your car straight away in any case and head out. If possible, please leave your luggage in the car, as we only have limited storage space.
I’m arriving late—will that be a problem?
No, but please let us know if you’ll be arriving after 8:00 PM or if your journey is delayed. That way we know you’re still coming and we’ll keep the room reserved for you.
By when do I need to check out?
By 10:00 AM. If you’d like to leave before 7:00 AM, please tell us the day before—we’ll set the front door so you can get out at any time. Please leave the key at reception or in the room.
Is there parking?
Yes—free of charge, right in front of the house, and no reservation needed. Please park so there’s as much space as possible for other guests. In heavy snowfall, access can be challenging for two-wheel-drive vehicles—please follow the signs for chains required and fit your chains in good time.
Is there a charging station for electric cars?
No, we don’t have our own charging station.
How do I get to you without a car?
Zell am See has a train station with good connections; from the station, a bus runs to the cable car, and the stop is just a few steps from us. It’s 2 km to the centre—about 20 minutes on foot or 5 minutes by bus. As our guest, you receive the Guest Mobility Ticket year-round and can use the region’s buses free of charge.
Rooms and amenities
What rooms do you offer?
We have double rooms in several categories: Standard with balcony and mountain view, Valley View overlooking the Schmittental, Twin with separate beds, Basic without a balcony with a terrace on the parking-lot side, a newly renovated Boutique Double Room with balcony and an extra daybed, and Comfort Rooms for up to three people with a bathtub. You’ll find all categories with photos and prices on our Rooms page.
What amenities do the rooms have?
Shower and toilet, flat-screen TV, telephone and safe. Some rooms have a balcony; the Comfort Rooms have a bathtub. Wi-Fi is free throughout the house, and there is a lift.
What does it cost for children, and do you provide cots?
Children staying in their parents’ room receive a discount—just ask when you enquire and we’ll calculate it for you. We provide a high chair and a cot on request. The Comfort Room for up to three people and the Boutique Double Room with its extra daybed are best suited for an additional child.
Is the house accessible?
No. We do have a lift, but it stops at a half-landing—so there are still a few steps to each room. For guests who rely on step-free access, our house is therefore not suitable. If you’re unsure whether it will work for you, give us a call—we’ll tell you honestly.
May I smoke?
Rooms and indoor areas are non-smoking. You may smoke on the balconies.
Can I use a double room as a single?
Yes, on request. Get in touch and we’ll find a solution.
Are pets allowed?
No, unfortunately we can’t accommodate pets.
Breakfast and dining
When is breakfast served?
Our breakfast buffet is available from 7:30 AM to 9:30 AM—fresh every day and with regional products. Breakfast on your arrival day is possible for an additional charge, even if your room isn’t ready yet.
Do you serve dinner in-house?
We don’t have a restaurant—we’re a bed and breakfast. In winter, however, you can choose from our small snack menu from 6:00 PM to 8:00 PM. For a leisurely dinner, you’ll find plenty of restaurants in Zell’s town centre—we’ll be happy to recommend options to suit your tastes.
Can I have a drink in the evening?
In winter, we run a small bar in our lounge from 4:00 PM, with hot and cold drinks. We close around 10:30 PM.
Prices, booking and cancellation
How much is an overnight stay?
In winter 2026/27, from €61 per person per night in a double room incl. breakfast buffet; in summer, from €59. The price depends on room category, length of stay and availability. Full details on our Winter prices and Summer prices pages.
Is there anything added to the room rate?
The local tax incl. mobility levy is €2.55 per guest per night from age 14. Otherwise, nothing—breakfast, Wi-Fi and parking are included.
How can I cancel?
Cancellation is free of charge up to 21 days before arrival. Up to 3 days before arrival, 50% of the total price applies; for later cancellation or no-show, 90%. The full conditions are set out in our Terms and Conditions.
What’s the best way to book?
Book directly with us—by email at zell@pension-margarete.at, by phone on +43 6542 72724, or via our enquiry form. With direct bookings, we’ll advise you personally and find the perfect room.
Winter: skiing, lifts and equipment
How far is it to the slopes and the cable car?
Just a few steps. The valley stations of the trassXpress, Schmittenhöhebahn and Sonnenalmbahn are right next door, and runs 13, 14 and 20 end directly in front of the house. You set off from the house and ski right back to the front door.
Where can I store my skis?
In our ski room, which is locked in the evening. There’s space for skis and ski boots there—please don’t walk up the stairs or into the rooms wearing ski boots.
Where can I get lift passes, rentals and ski lessons?
The main ticket office of the Schmittenhöhebahn is just a few metres away, and tickets are also available online. Ski rental and the ski school are right next door. You’ll find all recommendations, including partner discounts, in our detailed winter holiday FAQ.
Summer
What is the Summer Card, and is it included?
You’ll receive the Zell am See-Kaprun Summer Card from us free of charge. It gives you free use of many cable cars and attractions in the region—from the Kitzsteinhorn to boat trips on Lake Zell. Buses are not part of the Summer Card, but of the Guest Mobility Ticket, which you receive year-round as our guest. You can see what’s included on our Summer Card page.
Can I start hiking right from the house?
Yes. The trails start right on your doorstep, and with the cable cars next door you’ll be up on the Schmittenhöhe in just a few minutes. You’ll find route suggestions in our summer tips.
Another question?
Call us on +43 6542 72724 or email zell@pension-margarete.at. We reply personally—usually the same day.
